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The FrontSQL CRM is highly advanced, yet features like autoletter, autorespond, and a built-in US buisness directory make it remarkably simple to use. And since it integrates seamlessly into the FrontSQL eBusiness plateform(content and product), you can pursue your most creative ideas without limitations.

Customer Relationship Management
FrontSQL eBIz suite, powered by FrontSQL, is an integrated Microsoft Windows NT-based, award-winning customer relationship management solution that enables emerging companies to manage the entire customer lifecycle.

FrontSQL eSales and eMarketing
eSales and eMarketing empower you to focus on the right opportunities while giving you access to timely information. You get complete Contact, Lead, Opportunity and Account Management?all in one package. Once a qualified lead becomes an opportunity, sales teams can be formed and managed, milestones set and measured, literature sent, competitor information accessed, correspondence generated and potential revenue forecasted. Plus, you can view your sales funnel at any point and see exactly where you are in the sales cycle to provide management with up-to-date, verifiable revenue projections. With FrontSQL eBIz suite, you can also pinpoint your targets, capture highly qualified leads and perform cost/benefits ROI analyses on marketing activities. The result? Better prospects, shorter sales cycles, and more revenue.

FrontSQL eSupport
FrontSQL eSupport is a complete tool for managing--even anticipating--the support needs of your customers. It enables you to efficiently manage your entire workload, from handling calls to requesting customer shipments. You can track all products your customers purchase, as well as any products that are returned for service or replacement. eSupport’s AnswerBook feature, an online store of answers to your customers?most frequently asked questions, makes it easy for anyone in your company to give fast and accurate answers. eSupport enables you to deliver world-class service, resulting in more repeat business and stronger Referenceerrals.

FrontSQL HelpDesk
FrontSQL HelpDesk enables you to provide timely and expert help desk services, with a personalized level of detail that will simply amaze your users. Your internal help desk or IT organization fills the critical role of keeping your organization up and running by freeing your users from technology downtime. eFrontOffice HelpDesk does this by providing detailed call, asset and knowledge management, and by complete tracking of user profiles. Your users will be able to spend more time with your customers and less time fiddling with tools, resulting in a healthier bottom line.

With an out-of-the-box library of online answers to user questions, this robust IT application makes it easier than ever to support your enterprise, ensuring that you are up and running in the shortest time possible.

FrontSQL HelpDesk provides the key tools needed by an IT team chartered with supporting an enterprise, including call, knowledge and asset management.


Share Information with the rest of your enterprise
An add-on interface links FrontSQL eBIz suite with SQL OLAP,datamine Platinum for Windows. By integrating, these best-of-breed applications, you can share accounting customer, ship-to and bill-to address, price list, and sales order information.

An Integrated Solution
Implement FrontSQL eSupport for your customer support department, then add the FrontSQL eSales and FrontSQL eMarketing features later and give your company a single-source, customer-centric solution. Or implement both solutions at the same time—eFrontOffice is designed to work either way. With our integrated solution, once you bring a new customer on board, your support department has access to the entire sales history for that customer. Customers no longer have to repeat themselves whenever their case is passed on to someone else. Everyone who interacts with a customer has access to the same customer information, making for a smooth transition from sales to support, and resulting in more satisfied customers.

The Best Value for Emerging Businesses
Easy to install and maintain. Clean user-interface. Shared prospect and customer information. Powerful functionality. Not to mention simple to configure and customize. With a scalable architecture that can grow as your business grows. And a true cost-of-ownership designed for the sensitive budgets of the emerging enterprise. It’s easy to understand why nearly 3,000 companies worldwide use FrontSQL eBIz suite, powered by FrontSQL.

For more information on FrontSQL components:


FrontSQL eSales and eMarketing:Track and Manage Leads and Opportunities
FrontSQL eSupport: Solve customer issues quickly
FrontSQL HelpDesk: Intelligent software for help desk management
FrontSQL Process: Workflow Automation
FrontSQL DBA: Synchronize data to support remote sites and traveling users