Support Support Services: View Count: 6 From Deployment to Customer Service FrontSQL's 24x7 Support Services include deployment, operations and support services—all backed with the know-how and focus required to provide legendary customer satisfaction. 24x7 SUPPORT from the FrontSQL SERVICE CENTER Get round-the-clock technical support and dispatching capabilities for FrontSQL services, Microsoft products, and even your own IT infrastructure. More... ONSITE SUPPORT from the DELL BUSINESS SERVICES Get hardware and software support, installations and upgrades, relocation and reconnections, and more—all from highly trained IT professionals who visit your office at your convenience. More... TRAINING FrontSQL Educational Services has a dynamic team of skilled trainers and curriculum developers to instruct customers on how to use the FrontSQL solution. More... PROFESSIONAL SERVICES Using the latest technologies and proven processes, FrontSQL technical professionals implement our solution quickly and cost-effectively. Furthermore, they can deliver even more value to your organization by enabling integration among the applications both in the FrontSQL solution and your existing in-house applications. Read about FrontSQL's integration services. We continue to serve our licensed customers with complete Customer Support. Any time day or night, from any location around the world, users can access vital FrontSQL product- and technical support. R4S Corporation Support system Basic Support With basic support, you can open a new support request by calling customer support, submitting a support request from our web site, or sending an email to customer support. We will respond to every new support issue within 4 business hours of you notifying our support center. The basic support plan includes: 1.Access to our support center 8 a.m. - 5 p.m. EST, Monday through Friday 2.3 ways to submit support issues - via phone, email, or web access 3. A 4 hour response time during normal business hours Advanced Support With the advanced support option you receive all the options available under basic support plus you receive 24 hour support from our support center. You can still access us via email or web during normal business hours. But after hours, you receive around the clock phone support. The advanced support plan includes: 1.Access to our support center via telephone 24 hours a day, 7 days a week 2.3 ways to submit support issues during normal business hours- via phone, email, or web access 3. A 4 hour response time Engineer Link Engineer Link is a special option for companies that employee technical experts who would benefit from high level discussions with R4S Corp technical staff. With this option you receive direct access, 24 hours a day, to a R4S Corp technical expert. You are assigned to a specific in-house engineer who is on call 24 hours a day, 7 days a week. With this option you are still entitled to all the support options available under the basic support plan. The engineer link option includes: 1.Access to our support center 8 a.m. - 5 p.m. EST, Monday through Friday 2.Access to your dedicated technical expert 24 hours a day 3.3 ways to submit support issues during normal business hours- via phone, email, or web access 4.4 hour response time Customer Support via R4S Knowledge Base is ready for product queries on a 24/7 basis. To find answers to questions about R4S products, patrons are urged to browse our Knowledge Base. In addition to browsing the Knowledge Base, patrons are invited to examine the news groups as well.