Frontsql's Platform FrontSQL's technology platform provides an open and flexible foundation with core functionality that powers the business processes and intelligence delivered through the FrontSQL applications suite. People and Organization Profile Manager Profile Manager contains in-depth detail for each partner, their products, and their role in the team. This central source improves how you work with, communicate with and leverage the unique value of each partner. Through a Web-based interface, Profile Manager supports the configuration and entry of profile definitions for any business object. The Profile Manager also ensures a constant 360 degree view of your eBusiness and their activities. Roles and Permissions Form collaborative teams that model real-world business complexities through the Roles and Permissions system. Relationship models define a user's role, possible interactions, and access permissions to business objects. People have a single login and password across your enterprise IT infrastructure, enabling security and personalization while maintaining the flexibility required to support collaboration. The Roles and Permissions system is fully configurable through a web-based interface. Personalization Delivering meaningful information easily is critical to ensuring success with ebusiness. The Personalization framework provides users with controlled, appropriate content through views, menus, and portal interface to the system. System users can configure their own portal interface with personal preferences. Role-appropriate views and menus are configurable by business administrators. The content is targeted at the user's profile and controlled by their access permissions. Collaborative Workflow Dynamic ebusiness requires the management and coordination of actions across multiple organizations. The Workflow framework provides tools for managing and automating collaborative business processes. These tools include: management of events; task definition and assignment; configurable alerts providing notification or requesting approval; and automated assignment of responsibilities,trobule ticket. This Web-based tool manages the process definition and ensures policies are followed. Intelligent Support - Helpdesk and Helpadmin Helpdesk and Helpadmin uses proven artificial intelligence techniques and rich, interactive online experiences to provide eBusiness and customers real-time access to information and recommendations. Helpdesk and Helpadmin gathers rich profile information from your eBusiness and their customers resulting in highly qualified leads and reduced call center load. Internationalization FrontSQL mutiligual and global setting gives you support for global operational visibility and information access by all eBusiness and enterprise users regardless of language or cultural specifics. Views, menus, screen layouts, profile questions and responses, and other content are fully localizable with no programming required. Reporting Infrastructure Measuring the success of your eBusiness is critical to any IT implementation. The Reporting infrastructure provides a suite of tools designed to scale from basic, FrontSQL reporting needs to enterprise analytics. Users can easily run FrontSQL report queries and save selected queries for easy access.